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Title: Service recovery performance of frontline employees in restaurants
Authors: Shin, S
Chon, K 
Yang, I
Shin, J
Issue Date: 2003
Source: In K Chon & I Yang (Eds.), Hospitality, Foodservice & Tourism Research and Education : The Asian Waves. The Proceedings of the First APacCHRIE Conference, Seoul, Korea, May 21-23, 2003, p. 917-923 How to cite?
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