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Title: Achieving service excellence : the relationship between organizational alignment, employee satisfaction, commitment and retention
Authors: Heung, VCS
Crotts, J
Ngai, E 
Ford, R
Issue Date: 2006
Source: In C Chan (Ed.), 12th Asia Pacific Tourism Association and 4thAPacCHRIE Joint International Conference, Hualien, Taiwan, 26-29 June, 2006, p. 716-725 How to cite?
Appears in Collections:Conference Paper

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