Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/57695
Title: Impact of tour leader service quality on agency's reputation and word-of-mouth
Authors: Heung, VCS
Issue Date: 2005
Source: In T Kasih (Ed.), APacCHRIE : Hospitality and Tourism in Asia : Charting Our Future Through Education and Research, Kuala Lumpur, 26-28, May 2005, p. 418-428 How to cite?
URI: http://hdl.handle.net/10397/57695
Appears in Collections:Conference Paper

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