Please use this identifier to cite or link to this item:
Title: Impact of tour leader service quality on agency's reputation and word-of-mouth
Authors: Heung, VCS
Issue Date: 2005
Source: In T Kasih (Ed.), APacCHRIE : Hospitality and Tourism in Asia : Charting Our Future Through Education and Research, Kuala Lumpur, 26-28, May 2005, p. 418-428 How to cite?
Appears in Collections:Conference Paper

Show full item record

Page view(s)

Last Week
Last month
Checked on Aug 13, 2017

Google ScholarTM


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.