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Title: Measuring service and service culture in tourism industry : a conceptual model
Authors: Tsang, KFN 
Ap, J
Issue Date: 2004
Source: In C Kaye, C Hsu & N Okamoto (Eds.), Asia Pacific Tourism Association Tenth Annual Conference - Globalization and Tourism Research: East Meets West, Nagasaki, Japan, 4-7 July 2004, v. 1, p. 596-606 How to cite?
Appears in Collections:Conference Paper

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