Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/56367
Title: Consumer familiarity : its effects on consumer updating of service expectations
Authors: Tam, J 
Issue Date: 2005
Source: The SERVSIG Research Conference, jointly organised by National University of Singapore and American Marketing Association, Singapore, June 2005 How to cite?
URI: http://hdl.handle.net/10397/56367
Appears in Collections:Conference Paper

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