Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/55208
Title: An investigation of employeesâ job satisfaction : the case of hotels in Hong Kong
Authors: Lam, T
Zhang Qiu, H 
Baum, T
Issue Date: 2001
Source: Tourism management, 2001, v. 22, no. 2, p. 157-165
Abstract: High employee turnover in the hotel industry has become one of the major concerns for Hong Kong hotel managers. Many studies have found that turnover is related to job satisfaction, and the importance of job facets perceived by employees. The study examines the relationship between demographic characteristics of hotel employees and job satisfaction, and also examines the importance of job variables. The study findings show that there are significant differences between demographic variables of employees and the six Job Descriptive Index (JDI) categories. It is suggested that training and development programmes, particularly for newcomers and well-educated employees, and a total quality management approach may help improve job satisfaction with the job.
Keywords: Job satisfaction
Demographic characteristics
Job descriptive index
Hong Kong
Publisher: Pergamon Press
Journal: Tourism management 
ISSN: 0261-5177
EISSN: 1879-3193
DOI: 10.1016/S0261-5177(00)00039-X
Appears in Collections:Journal/Magazine Article

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