Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/55123
Title: Human resources issues facing the hotel and travel industry in China
Authors: Zhang Qiu, H 
Wu, E
Keywords: Human resource management
Hotel and catering industry
Tourism management
Education and training
China
Issue Date: 2004
Publisher: Emerald Group Publishing Limited
Source: International journal of contemporary hospitality management, 2004, v. 16, no. 7, p. 424-428 How to cite?
Journal: International journal of contemporary hospitality management 
Abstract: There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is taught in school and college and the realities of the industry itself. The aim here is to explore these issues by interviewing industry executives and academics and via the authors' own experiences of teaching and research in China. It is hoped that these issues will be noted by the Chinese government and by industry leaders, and academics, as it will take a collaborative effort to address them.; There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is taught in school and college and the realities of the industry itself. The aim here is to explore these issues by interviewing industry executives and academics and via the authors' own experiences of teaching and research in China. It is hoped that these issues will be noted by the Chinese government and by industry leaders, and academics, as it will take a collaborative effort to address them.
URI: http://hdl.handle.net/10397/55123
ISSN: 0959-6119
EISSN: 1757-1049
DOI: 10.1108/09596110410559122
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