Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/55121
Title: Job satisfaction and organizational commitment in the Hong Kong fast food industry
Authors: Lam, T
Zhang Qiu, H 
Keywords: Fast-food industry
Employee surveys
Job satisfaction
Commitment
China
Issue Date: 2003
Publisher: Emerald Group Publishing Limited
Source: International journal of contemporary hospitality management, 2003, v. 15, no. 4, p. 214-220 How to cite?
Journal: International journal of contemporary hospitality management 
Abstract: Studies of new employees' socialization have gained importance in the fast food industry in view of the demand for high quality service in this increasingly competitive business environment. New employees in the industry are unique in terms of job expectations. The aim of this study was to investigate the unmet expectations of new employees, and the relationships between unmet expectations, job satisfaction and organizational commitment in the Hong Kong fast food industry. A sample of 203 employees from the industry was collected. The results show that expectations are normally unmet, and job characteristics, training and development, and compensation and fairness are related to satisfaction and commitment.; Studies of new employees' socialization have gained importance in the fast food industry in view of the demand for high quality service in this increasingly competitive business environment. New employees in the industry are unique in terms of job expectations. The aim of this study was to investigate the unmet expectations of new employees, and the relationships between unmet expectations, job satisfaction and organizational commitment in the Hong Kong fast food industry. A sample of 203 employees from the industry was collected. The results show that expectations are normally unmet, and job characteristics, training and development, and compensation and fairness are related to satisfaction and commitment.
URI: http://hdl.handle.net/10397/55121
ISSN: 0959-6119
EISSN: 1757-1049
DOI: 10.1108/09596110310475667
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