Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/55071
Title: A framework for benchmarking the value management process
Authors: Fong, PSW 
Shen, Q 
Cheng, EWL
Keywords: Benchmarking
Value
Management
Success
Performance measurement
Issue Date: 2001
Publisher: Emerald Group Publishing Limited
Source: Benchmarking, 2001, v. 8, no. 4, p. 306-316 How to cite?
Journal: Benchmarking 
Abstract: Aims at developing an analytical framework for benchmarking value management. After a review of the extant literature on value management, identifies several critical success factors and related performance metrics. These critical success factors, such as management commitment, facilitator's skills, brainstorming, group effectiveness, customer satisfaction, etc., represent the key characteristics of the value management methodology. Such a framework provides a foundation for researchers to undertake further research on benchmarking value management. It also serves as an evaluation platform for value management teams to assess their performance.; Aims at developing an analytical framework for benchmarking value management. After a review of the extant literature on value management, identifies several critical success factors and related performance metrics. These critical success factors, such as management commitment, facilitator's skills, brainstorming, group effectiveness, customer satisfaction, etc., represent the key characteristics of the value management methodology. Such a framework provides a foundation for researchers to undertake further research on benchmarking value management. It also serves as an evaluation platform for value management teams to assess their performance.
URI: http://hdl.handle.net/10397/55071
ISSN: 1463-5771
EISSN: 1758-4094
DOI: 10.1108/14635770110403800
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