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Title: Call centre communication : measurement processes in non-English speaking contexts
Authors: Lockwood, J
Forey, G 
Elias, N
Issue Date: 2009
Publisher: University of Michigan Press
Source: In D Belcher (Ed.), English for specific purposes in theory and practice, p. 143-164. Ann Arbor Mich.: University of Michigan Press, 2009 How to cite?
ISBN: 9780472033843 (pbk.)
0472033840 (pbk.)
Appears in Collections:Book Chapter

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