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Title: A study of Chinese and international online user perceptions of hotel websites' usefulness
Authors: Qi, S
Law, R 
Buhalis, D
Issue Date: 2009
Publisher: Springer-Verlag
Source: In W Höpken, U Gretzel & R Law (Eds.), Information and communication technologies in tourism 2009 : proceedings of the international conference in Amsterdam, The Netherlands, 2009, p. 285-296. Wien, Netherlands: Springer-Verlag, 2009 How to cite?
Abstract: The unprecedented growth of China’s online market renders more online Chinese users to use the Internet to search and purchase tourism related services and/or products. Hence, it is crucial to understand China’s online users and how they act as compare to international users. The aim of this research is to compare the difference in perceptions of functionality and usability between Mainland China and international online users on the usefulness of hotel websites. Empirical findings revealed that the two groups of users do not exhibit significant differences in perceptions in most of the included attributes. Additionally, many users would like to use weblog or social network to share their travel experiences. Findings of this study would be of use to readers for better understanding the Chinese online users. Industrial practitioners may consider using the recommendations to improve their websites.
ISBN: 9783211939710 (electronic bk.)
9783211939703 (print)
DOI: 10.1007/978-3-211-93971-0_24
Appears in Collections:Book Chapter

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