Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/53408
Title: Chinese-american consumers : how does acculturation affect their responses to service failure situations?
Authors: Weber, K 
Hsu, C 
Sparks, B
Issue Date: 2013
Source: The 13th International Research Symposium on Service Excellence in Management, Karlstad, Sweden, 10-13 Jun, 2013 How to cite?
URI: http://hdl.handle.net/10397/53408
Appears in Collections:Conference Paper

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