Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/52972
Title: Exploring the antecedents of service quality in high-contact service industries
Authors: Yee, RWY 
Lee, PKC 
Yeung, ACL 
Cheng, TCE 
Issue Date: 2011
Source: Shanghai International Conference on Social Scienc, Shanghai, China, 17-20 Aug 2011 How to cite?
URI: http://hdl.handle.net/10397/52972
Appears in Collections:Conference Paper

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