Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/48856
Title: The impact of a service failure event on customers' global judgments of and behavioral responses to strategic airline alliance entities
Authors: Weber, K 
Sparks, B
Issue Date: 2004
Source: 9th International Research Symposium on Service Excellence in Management, Karlstad, Sweden, 15-18 June 2004, p. 371-374 How to cite?
URI: http://hdl.handle.net/10397/48856
Appears in Collections:Conference Paper

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