Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/47206
Title: Recognizing customer complaint behavior : the case of Hong Kong hotel restaurants
Authors: Lam, T
Issue Date: 2002
Source: Hawaii International Conference on Business, Honolulu, Hawaii, January 16, 2002 (CD-ROM) How to cite?
URI: http://hdl.handle.net/10397/47206
Appears in Collections:Conference Paper

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