Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/47113
Title: An empirical study of the relationships between employee/ customer satisfaction/ loyalty and profitability
Authors: Yeung, ACL 
Lai, KH 
Cheng, TCE 
Issue Date: 2003
Source: Global Conference on Business & Economics, London, UK, 5-7 July 2003 How to cite?
URI: http://hdl.handle.net/10397/47113
Appears in Collections:Conference Paper

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