Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/47097
Title: Accounting for the differences between delighted and satisfied customers
Authors: Kwong, KK
Leung, JWK
Yau, O
Issue Date: 2007
Source: The 9th Global Business and Technology Association International Conference, Taipei, Taiwan, 3-7 July 2007, p. 393-400 How to cite?
URI: http://hdl.handle.net/10397/47097
Appears in Collections:Conference Paper

Show full item record

Page view(s)

34
Last Week
0
Last month
Checked on Sep 24, 2017

Google ScholarTM

Check



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.