Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/47040
Title: Leveraging CRM information systems in multi-channel service firms
Authors: Hsieh, P 
Rai, A
Issue Date: 2008
Source: The 17th Frontier in Service Conference, Washington DC., District of Columbia, 1-5 October 2008 How to cite?
URI: http://hdl.handle.net/10397/47040
Appears in Collections:Conference Paper

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