Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/45625
Title: Demographic characteristic differences in customer complaint behavior : an exploratory comparison of hotel restaurants in Hong Kong and houston
Authors: Defranco, A
Wortman, J
Lam, TERRY
Issue Date: 2002
Source: 5th Biennial Conference Tourism In Asia : Development,Marketing and Sustainability, Hong Kong, May 23-25, 2002, p. 672-681 How to cite?
URI: http://hdl.handle.net/10397/45625
Appears in Collections:Conference Paper

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