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Title: Service failures in hotels : do the hotel brand and staff ethnicity matter to Chinese consumers?
Authors: Hsu, C 
Weber, K 
Sparks, B
Issue Date: 2013
Source: 13th Biennial Conference of International Academy for the Study of Tourism, Algarve, Portugal, 2-7 Jun, 2013 How to cite?
Appears in Collections:Conference Paper

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