Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/44949
Title: Searching for differences between delighted and satisfied customers : a structural equation model approach
Authors: Yau, OHM
Kwong, KK
Issue Date: 2007
Source: The 13th Asia Pacific Management Conference, Melbourne, Australia, 18 - 20 November 2007, p. 905-911 How to cite?
URI: http://hdl.handle.net/10397/44949
Appears in Collections:Conference Paper

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