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Title: From top executives to departmental managers : a comparative study of strategic issues perceived by hotel corporate executive and general managers
Authors: Xiao, Q 
O’Neill, JW
Keywords: Strategic issue
Strategic management
Multi-level management
Hotel industry
Issue Date: Aug-2010
Source: Paper presented at the 8th APacCHRIE Conference 2010: Integrating Hospitality & Tourism in Asia and Pacific, 12-14 August, 2010, Phuket, Thailand How to cite?
Abstract: To achieve optimal strategy development and implementation, an organization should identify relevant strategic issues, and ensure that the strategies are understood and supported at all levels of the organization. However, literature suggests that lower- and middle-level managers, while playing a critical role in an organization’s strategy development and implementation, may not necessarily always share the same understandings and goals with the top managers regarding strategic issues. In this study, we seek to complement existing research in organizational strategy by exploring (1) whether the strategic issues perceived by hotel organizations’ executives at the corporate level are consistent with those perceived by hotel general managers (GMs) at the property level, and (2) whether such consistency/inconsistency is influenced by those managers’ demographic characteristics. The findings will not only contribute to the strategic management literature in general, but also enhance our understanding of multi-level hotel management in particular.
Description: The 8th APacCHRIE Conference (Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference) was organized by Faculty of Hospitality & Tourism, Prince of Songkla University (PSU), Phuket Campus; Siam University; College of Innovation, Thammasat University, Bangkok, Thailand; Tourism Academic Association (Thailand).
Rights: Reproduced with permission of the author.
Appears in Collections:Conference Paper

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