Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/44323
Title: Managing consumer expectations of services : opportunities and challenges?
Authors: Tam, J 
Issue Date: 2004
Source: American Society of Business and Behavioral Sciences 7th International Conference, Australia, 6-8 August 2004 How to cite?
URI: http://hdl.handle.net/10397/44323
Appears in Collections:Conference Paper

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