Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/44237
Title: Effect of acculturation on responses to service failure/ recovery : findings from focus group interviews in Beijing
Authors: Weber, K 
Hsu, C 
Sparks, B
Issue Date: 2011
Source: Advances in Hospitality Marketing and Management, Istanbul, 19-22 Jun 2011 How to cite?
URI: http://hdl.handle.net/10397/44237
Appears in Collections:Conference Paper

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