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Title: Differences in perceptions and behavioral responses between Chinese-american and Mainland Chinese consumers in a service failure situation
Authors: Weber, K 
Hsu, C 
Sparks, B
Issue Date: 2014
Source: The 4th Advances in Hospitality and Tourism Marketing & Management Conference (AHTMMC), Mauritius, 25-27 June 2014 How to cite?
Appears in Collections:Conference Paper

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