Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/43849
Title: Exploring the interrelationship between convention and visitor bureau (CVB) and its stakeholders, and CVB performance from the perspective of stakeholders
Authors: Lee, HR
Lee, JS 
Jones, D
Keywords: and Exhibitions (MICE)
Conferences
CVB performance
goal conflict
Incentives
information asymmetry
interdependence
Meetings
stakeholders
Issue Date: 2016
Publisher: Routledge, Taylor & Francis Group
Source: Journal of travel & tourism marketing, 2016, v. 33, no. 2, p. 224-249 How to cite?
Journal: Journal of travel & tourism marketing 
Abstract: This study examines the interrelationship between the convention and visitor bureau (CVB) and its stakeholders by identifying the respective relationships between relationship constructs (information asymmetry, goal conflict, and interdependence) and collaborative relationship. This study also develops CVB performance measurements using the balanced scorecard (BSC) and identifies the underlying dimensions of the measurements. The findings show that information asymmetry between CVBs and stakeholders does not necessarily influence stakeholders’ perceptions of CVBs’ performance via collaborative relationship. Meanwhile, goal conflict and interdependence are found to affect collaborative relationship which, in turn, impacts CVB performance. Implications are discussed.
URI: http://hdl.handle.net/10397/43849
ISSN: 1054-8408
EISSN: 1540-7306
DOI: 10.1080/10548408.2015.1050539
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