Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/43689
Title: Subjective outcome evaluation of a university subject on service leadership
Authors: Shek, DTL 
Liang, J 
Keywords: Chinese
Client satisfaction
Service leadership education
Subjective outcome evaluation
University students
Issue Date: 2015
Publisher: De Gruyter
Source: International journal on disability and human development, 2015, v. 14, no. 4, p. 385-392 How to cite?
Journal: International journal on disability and human development 
Abstract: University students (n=58) responded to a 45-item subjective outcome evaluation scale after taking a credit-bearing elective subject titled "Service Leadership" at The Hong Kong Polytechnic University in the first semester of the 2013-14 academic year. Results showed that the students generally displayed positive perceptions of the program content and the instructors, and most of them perceived the subject to be beneficial to different aspects of their development. As predicted, three subscales of the scale (Program Content, Program Implementer, and Program Benefits) were significantly correlated. Similar to the previous studies, perceived quality of the program but not quality of instructors and program benefits predicted the students' overall satisfaction with the program.
URI: http://hdl.handle.net/10397/43689
ISSN: 2191-1231 (print)
2191-0367 (online)
DOI: 10.1515/ijdhd-2015-0460
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