Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/43653
Title: Professionalism : a contemporary interpretation in hospitality industry context
Authors: Cheng, S
Wong, A 
Keywords: Emotional self-control
Leadership by example
Perfectionism
Professional ethics
Professionalism
Team-oriented attitudes
Issue Date: 2015
Publisher: Pergamon Press
Source: International journal of hospitality management, 2015, v. 50, p. 122-133 How to cite?
Journal: International journal of hospitality management 
Abstract: Professionalism is traditionally associated with classic professions such as medicine and law. With the growth of consumerism, numerous industries and occupations are striving for professionalism to enhance their status. This study addresses the conceptual ambiguity of professionalism by identifying the elements or criteria to achieve it in the hospitality industry. The perceptions of hotel practitioners from various work levels including junior staff, middle managers, and senior executives are explored through focus group interviews. Findings identify eight elements of professionalism, namely, passion, sensitivity, and open-mindedness to new trends, team-oriented attitude, competence and skills, emotional self-control, professional ethics, leadership by example, and perfectionism.
URI: http://hdl.handle.net/10397/43653
ISSN: 0278-4319
EISSN: 1873-4693
DOI: 10.1016/j.ijhm.2015.08.002
Appears in Collections:Journal/Magazine Article

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