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Title: Information search behavior of Hong Kong's inbound travelers ‐ a comparison of business and leisure travelers
Authors: Lo, A
Cheung, C
Law, R
Issue Date: 2002
Source: Journal of travel & tourism marketing, 2002, v. 13, no. 3, p. 61-81
Abstract: The purpose of this study is to examine the information search behavior of Hong Kong's inbound tourists, in particular business and leisure travelers. The study clearly shows that business and leisure travelers demonstrate different information search behavior. ‘Personal experience,' ‘Travel agency/tour company,' ‘Airlines' and the ‘Internet' are most frequently relied upon by business travelers in searching for travel information, while leisure travelers prefer ‘Travel agency/tour company,' ‘Friends or relatives,' ‘Travel guide books,' and ‘Personal experience.' The study also reveals that the total number of information sources used and the length of pre‐trip planning lead‐time are significantly different between these two groups of travelers. First time travelers also have a longer pre‐trip planning lead‐time than repeat travelers. Furthermore, business and leisure travelers perceive the levels of influence of several information sources, including ‘Corporate travel departments,' ‘Friends or relatives,' ‘Travel guide books,' and the ‘Internet,' differently. These information sources were classified into five different dimensions, including ‘Media,' ‘Neutral,' ‘Retail,' ‘Interpersonal,' and ‘Personal experience.' Analysis based on travelers' purpose for traveling and demographic information was performed. Leisure travelers perceive the level of influence of ‘Neutral' sources as significantly higher, and those with lower household incomes perceived the level of influence of ‘Personal experience' as lower. The results of this study will allow marketers in Hong Kong to better understand travelers' information search behavior so that they can more effectively tailor their marketing strategies to these two major markets.
Keywords: Hong Kong
Information search
Business travelers
Leisure travelers
Pre‐trip planning lead‐time
Publisher: Routledge, Taylor & Francis Group
Journal: Journal of travel & tourism marketing 
ISSN: 1054-8408
EISSN: 1540-7306
DOI: 10.1080/10548400209511568
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