Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/43224
Title: Understanding male hotel spa-goers in Hong Kong
Authors: Tsai, H
Suh, E
Fong, C
Keywords: Spa
Motivation
Importance-performance
Environment
Hotel
Issue Date: 2012
Publisher: Taylor & Francis
Source: Journal of hospitality marketing & management, 2012, v. 21, no. 3, p. 247-269 How to cite?
Journal: Journal of hospitality marketing & management 
Abstract: This study aimed to understand male spa-goers (a growing customer segment) in Hong Kong hotel spas by examining empirical data collected via questionnaire surveys. The results of the study indicate that the most cited reason why male spa-goers patronized a hotel spa was relaxation, and the most consumed service was body massage. The importance?performance analysis categorized 30 spa-related attributes into the four quadrants calling for hotel spa management's attention in reexamining their spa operations and features. Furthermore, five performance factors were derived: Environment, Reliability, Service Experience, Value, and Augmented Service Quality. In particular, the Environment factor was the common factor that significantly influenced male hotel spa-goers' overall satisfaction, likelihood to revisit, and likelihood to recommend. Implications are discussed.
URI: http://hdl.handle.net/10397/43224
ISSN: 1936-8623
EISSN: 1936-8631
DOI: 10.1080/19368623.2012.624295
Appears in Collections:Journal/Magazine Article

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