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Title: Cross-Efficiency evaluation of Taiwan's international tourist hotels under competitive and cooperative relationships
Authors: Tsai, H
Wu, J
Sun, J
Keywords: Data envelopment analysis
International tourist hotels
Issue Date: 2013
Publisher: Routledge, Taylor & Francis Group
Source: Journal of China tourism research (中國旅游硏究), 2013, v. 9, no. 4, p. 413-428 How to cite?
Journal: Journal of China tourism research (中國旅游硏究) 
Abstract: Improving upon previous performance evaluation models, this study advances an integrated cross-efficiency evaluation approach to measure and compare the performances, in terms of operational efficiency, of 12 Taiwanese international tourist hotels (ITHs) having both competitive and cooperative relationships under four hotel chains from 2004 to 2008. The results show that compared with the traditional data envelopment analysis (DEA) model, the advanced approach offers superior results in providing unique ranking of and meaningful managerial implications for the ITHs under evaluation. In particular, Hotel Royal Taipei and Hotel Royal Chihpen outperformed their counterparts from 2004 to 2008, which subsequently helped Hotel Royal Group rank first when comparing with other hotel chains. Ambassador Hotel group ranked last, and this ranking should send a warning signal to their management.
ISSN: 1938-8160
EISSN: 1938-8179
DOI: 10.1080/19388160.2013.841500
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