Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/43110
Title: Benchmarking facility management : applying analytic hierarchy process
Authors: Gilleard, JD
Wong, YLP
Keywords: Analytic hierarchy process
Benchmarking
Facilities
Performance measure
Issue Date: 2004
Publisher: Emerald Group Publishing Limited
Source: Facilities, 2004, v. 22, no. 1/2, p. 19-25 How to cite?
Journal: Facilities 
Abstract: This paper illustrates the theoretical framework of applying the analytic hierarchy process (AHP) whenbenchmarking facility management service provider performance. A case study is presented to demonstrate the structure and organization of the model. The case study also illustrates how AHP is particularly effective for handling performance measures that involves multi‐attribute multivariate qualitative and quantitative data. The paper concludes by identifying three critical features: ranking criteria, establishing consensual data input and applying sensitivity testing.
URI: http://hdl.handle.net/10397/43110
ISSN: 0263-2772
DOI: 10.1108/02632770410517915
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