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Title: Improving the delivery of patient services : alternative workplace strategies in action
Authors: Gilleard, JD
Law, CKT
Keywords: Facilities management
Issue Date: 2003
Publisher: Emerald Group Publishing Limited
Source: Facilities, 2003, v. 21, no. 1/2, p. 20-27 How to cite?
Journal: Facilities 
Abstract: Alternative workplace strategies (AWS) are more commonly associated with changes in the office environment, particularly those impacted by the adoption of technology. Using a case study, this paper attempts to interpret AWS by examining the redesign of a comprehensive paediatric rehabilitation centre at a general acute hospital. By adopting a non‐territorial work environment, the hospital facility management team was able to foster a shared and common vision: a "department without walls". The paper describes how this resulted in an improvement in service quality for the handicapped children and enhanced communications between the professionals, patients and their families.
ISSN: 0263-2772
EISSN: 1758-7131
DOI: 10.1108/02632770310460513
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