Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/42983
Title: Employment experiences of polish migrant workers in the UK hospitality sector
Authors: Janta, H
Ladkin, A
Brown, L
Lugosi, P
Keywords: Hospitality employment
Migrant workers
Poland
Issue Date: 2011
Publisher: Pergamon Press
Source: Tourism management, 2011, v. 32, no. 5, p. 1006-1019 How to cite?
Journal: Tourism management 
Abstract: The research explores the experiences of Polish migrant workers in the UK hospitality sector. It reports quantitative and qualitative empirical data on the migrants' reasons for entering the hospitality workforce and their subsequent employment experiences. The findings reveal the main motive for entering employment in hospitality is for self development as migrants wish to use and learn foreign languages, gain work experience and receive other benefits that the sector provides. These self development opportunities are viewed as a means to improve career prospects in the UK or upon return to Poland. Once in the sector, positive experiences associated with hospitality employment include opportunities to meet people and work in a lively environment. Negative aspects relate to working conditions, low pay, physically demanding jobs, discrimination and management behaviour. The research suggests that certain practices and working conditions in the sector pose an obstacle to the long-term commitment of migrant workers. Suggestions for the management of migrant human resources are outlined.
URI: http://hdl.handle.net/10397/42983
ISSN: 0261-5177
DOI: 10.1016/j.tourman.2010.08.013
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