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Title: On-property hotel financial controllers : a discourse analysis approach to characterizing behavioural roles
Authors: Gibson, D
Keywords: Hotels: Financial controller
Qualitative research
Discourse analysis
Behavioural roles
Issue Date: 2002
Publisher: Pergamon Press
Source: International journal of hospitality management, 2002, v. 21, no. 1, p. 5-23 How to cite?
Journal: International journal of hospitality management 
Abstract: This empirical study set out to characterize the role behaviour of Hong Kong international 4 star on-property hotel controllers in their interaction with line management. The approach adopted in this research involved separate ‘in depth' interviews with four on-property hotel controllers, with each controller subsequently participating in the content analysis of the transcribed interviews. The conclusion from this study is that the predominant behavioural role of these on-property hotel controllers is neither that of a ‘bean counter' nor a ‘valued business partner' as has been suggested in the literature, but rather that of ‘company cop'. Sometimes as ‘police officer', sometimes as ‘consultant' and sometimes by the back door, as a ‘spy/watchdog', these on-property hotel controllers exercise their mandate to ensure compliance with the company ‘laws'. These characterizations, with the exception of that of ‘spy/watchdog', seem to be compatible with characterizations reported by on-property controllers in businesses in comparable operating circumstances to that of the hotel and conclusions from previous focussed studies on on-property hotel controllers.
ISSN: 0278-4319
EISSN: 1873-4693
DOI: 10.1016/S0278-4319(01)00018-4
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