Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/42534
Title: How flat is the world really? Exploring the long-term impact of offshore outsourcing of customer services on customer perceptions
Authors: Sharma, P
Issue Date: 2010
Source: Academy of Indian Marketing International Conference, Delhi, India, 16-18 December, 2010 How to cite?
URI: http://hdl.handle.net/10397/42534
Appears in Collections:Conference Paper

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