Please use this identifier to cite or link to this item:
Title: Consumer responses to service recovery strategies in a strategic alliance : incorporating justice and acculturation theory
Authors: Weber, K 
Sparks, B
Issue Date: 2010
Source: I-CHRIE Annual Conference, San Juan, Puerto Rico, 28-31 Jul 2010 How to cite?
Appears in Collections:Conference Paper

Show full item record

Page view(s)

Last Week
Last month
Citations as of Feb 19, 2019

Google ScholarTM


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.