Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/42515
Title: Consumer responses to service recovery strategies in a strategic alliance : incorporating justice and acculturation theory
Authors: Weber, K 
Sparks, B
Issue Date: 2010
Source: I-CHRIE Annual Conference, San Juan, Puerto Rico, 28-31 Jul 2010 How to cite?
URI: http://hdl.handle.net/10397/42515
Appears in Collections:Conference Paper

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