Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/41414
Title: The nexus of strategic alliance research and research on service failure/recovery : advancing conceptual thinking
Authors: Weber, K 
Sparks, B
Issue Date: 2003
Source: Presented at the American Marketing Association (AMA) SERVSIG Conference, Reims, France, 12-14 June 2003 Presented at the American Marketing Association (AMA) SERVSIG Conference, Reims, France, 12-14 June 2003, p. 143-144 How to cite?
URI: http://hdl.handle.net/10397/41414
Appears in Collections:Conference Paper

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