Please use this identifier to cite or link to this item:
Title: Complaint management as a strategy for success : current practices of Hong Kong hoteliers
Authors: Ekiz, HE
Issue Date: 2007
Source: Abstract of the Research Postgraduate Conference, Hong Kong University, Hong Kong, 30 June 2007, p. 15 How to cite?
Appears in Collections:Conference Paper

Show full item record

Page view(s)

Last Week
Last month
Citations as of Jan 13, 2019

Google ScholarTM


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.