Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/40343
Title: Complaint management as a strategy for success : current practices of Hong Kong hoteliers
Authors: Ekiz, HE
Issue Date: 2007
Source: Abstract of the Research Postgraduate Conference, Hong Kong University, Hong Kong, 30 June 2007, p. 15 How to cite?
URI: http://hdl.handle.net/10397/40343
Appears in Collections:Conference Paper

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