Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/38900
Title: Service failure and recovery in strategic alliances
Authors: Weber, K 
Sparks, B
Issue Date: 2004
Source: CAUTHE Annual Conference, Brisbane, Australia, 10-13 February 2004, p. 44 How to cite?
URI: http://hdl.handle.net/10397/38900
Appears in Collections:Conference Paper

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