Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/38415
Title: To transform the customer relationship management to be knowledgeable : a knowledge re-engineering framework
Authors: Lau, SM
Issue Date: 2005
Source: International Association for Computer Information Systems Pacific Conference, Tai Wan, 2005, U.S.A., p. 554-561 How to cite?
URI: http://hdl.handle.net/10397/38415
Appears in Collections:Conference Paper

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