Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/38339
Title: Service training gaps and their effects in services quality
Authors: Luk, STK 
Issue Date: 2002
Source: The AMA Frontier in Services Marketing Conference, American, 27-29 June 2002, p. 104-105 How to cite?
URI: http://hdl.handle.net/10397/38339
Appears in Collections:Conference Paper

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