Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/38316
Title: The service training gaps and their effects on service quality
Authors: Luk, STK 
Issue Date: 2000
Source: Recent Advances in Retailing Services Science Conference Proceedings, European Institute of Retailing and Service Science Society, Portugal, July 2000
Appears in Collections:Conference Paper

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