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Title: What factors influence customers' satisfaction? A content analysis of online hotel reviews
Authors: Li, HY
Ye, Q
Wang, Z
Law, R 
Issue Date: 2011
Source: The 9th Asia-Pacific Council on Hotel, Restaurant and Institutional Education (APacCHRIE) Conference, Hong Kong, China, 2-5 Jun 2011 How to cite?
Appears in Collections:Conference Paper

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