Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/38207
DC FieldValueLanguage
dc.contributorSchool of Hotel and Tourism Management-
dc.creatorLee, MJ-
dc.creatorChan, E-
dc.creatorSingh, N-
dc.date.accessioned2016-05-11T10:12:40Z-
dc.date.available2016-05-11T10:12:40Z-
dc.identifier.urihttp://hdl.handle.net/10397/38207-
dc.language.isoenen_US
dc.titleCustomer perceptions of service recovery efforts : a hotel segment comparisonen_US
dc.typeConference Paperen_US
dc.identifier.spage644-
dc.identifier.epage650-
dcterms.bibliographicCitationThe 15th Asia Pacific Tourism Association (APTA) Annual Conference, Incheon, Korea, 9-12 July 2009, p. 644-650 (CD-ROM)-
dcterms.issued2009-
dc.relation.conferenceAsia Pacific Tourism Association. Conference [APTA Conference]-
dc.identifier.rosgroupidr47462-
dc.description.ros2009-2010 > Academic research: refereed > Refereed conference paper-
Appears in Collections:Conference Paper
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