Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/38207
Title: Customer perceptions of service recovery efforts : a hotel segment comparison
Authors: Lee, MJ
Chan, E 
Singh, N
Issue Date: 2009
Source: The 15th Asia Pacific Tourism Association (APTA) Annual Conference, Incheon, Korea, 9-12 July 2009, p. 644-650 (CD-ROM) How to cite?
URI: http://hdl.handle.net/10397/38207
Appears in Collections:Conference Paper

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