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Title: Managing knowledge in construction disputes
Authors: Fong, PSW 
Tong, INP
Keywords: Construction disputes
Knowledge management
Issue Date: 2005
Source: CIB 2005 Joint Symposium - Combining Forces : Advancing Facilities Management and Construction through Innovation, Helsinki, Finland, 13-16 June 2005 How to cite?
Abstract: Knowledge has always been recognized as one of the most important assets that one can possess. Various studies have revealed that the management of knowledge is able to increase efficiency as well as enabling professionals in an organization to make more accurate decisions. The construction industry in Hong Kong is highly fragmented, resulting in a considerable number of disputes over contracts and interests, and the resolution of construction disputes by litigation is costly, timely and complicated. This research is conducted to explore views on knowledge management in construction litigation, so as to determine the potential for using knowledge management in construction disputes.
The results of this mixed methodology research show that (1) law firms are more concerned with time efficiency when implementing knowledge management, (2) knowledge management is very helpful in their professional practice, (3) the development of a knowledge management system requires a substantial input of resources, (4) the success of knowledge management is essentially attributable to staff participation and top management support, (5) individual construction companies are not likely to set up a knowledge management system for disputes, and (6) law firms have amalgamated construction disputes in their knowledge management system.
From this study, it seems that there is a need for a knowledge management system for construction disputes. However, further research should be conducted to study the feasibility of setting up an independent and neutral organization to handle sensitive information and tackle the obstacles of mistrust within the industry and the conflict between routine business activities and the extra workload resulting from knowledge management.
Appears in Collections:Conference Paper

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