Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/37386
Title: Investigating the quality of FM services in residential buildings
Authors: Lai, JHK 
Keywords: facility management
service quality
performance measurement
customer satisfaction
residential building
Issue Date: 2010
Source: CIB World Building Congress : Building a Better World, Salford, UK, 10-13 May 2010 How to cite?
URI: http://hdl.handle.net/10397/37386
Appears in Collections:Conference Paper

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