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Title: Integration of facilities provision and facilities support services provision - a management process model
Authors: Then, SSD
Issue Date: 2002
Source: Proceedings of the 2002 Glasgow CIBW070 Global Symposium - Exploring the global knowledge base on Asset Maintenance Management, Workplaces and Facilities Management, Scotland, UK, 18-20 September 2002, CIB publication no. 277, p. 38-52 How to cite?
Abstract: The paper supports the view that research efforts aimed at improving management effectiveness of operational real estate assets should be channelled to provide frameworks or models that promote understanding to all parties involve in the process, from a knowledge base that can better explain the following: 1. Requirements of core business(es); 2. Key real estate and facilities services attributes, and 3. Options evaluation to meet dynamic changes. In previous papers the author proposes a proactive management model for corporate real estate resource that calls for a constant two-way dialogue: from strategic management - the strategic intentions and direction of where the company is going; and from operational management - the best way of achieving the desired outcome in resource terms and their ongoing management. At the heart of the proactive management model are the interrelationship between the Strategic Facility Brief and the Service Levels Brief. This paper extends on the above model with a management framework that supports the implementation of both the Strategic Facility Brief (SFB) and the Service Levels Brief (SLB) in an organisation setting. Within a business context, the SFB provides the context for placing the role of operational real estate assets that is aimed at continuously aligning the real estate resource to the strategic intent of business plans. Similarly, the SLB provides the basis for considering the role of facilities support services that is aimed at continuously aligning the service performance to the strategic intent of business plans.
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