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Title: Can I do it? Can you do it? Roles of self-efficacy and other-efficacy of customers and employees in service participation
Authors: Chan, KW 
Yim, CK
Lam, SK
Issue Date: 2011
Source: INFORMS Marketing Science Conference, Houston, USA, 9-11 June, 2011 How to cite?
Appears in Collections:Conference Paper

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